Registration FAQs

Yes! Log in and go to:

• My Account, then Family Member’s Schedule
• Select the names you want to include and select Search.

Yes. After logging in:

• Go to My Account, then Historical Transactions List.
• Select the receipt number to view or print.

Before registering for any activities, you must create an account using your email and a password.

For detailed instructions, see our guide.

To create your account:

1. Visit Sign In/Up or Create an Account.
2. Enter your email address and select Next.
3. Complete all required fields (marked with *) such as birth date, address, phone, and password.
4. Submit the form. You’ll receive a confirmation email.

Note: If registering a child, use your information to create the account. You can add your child as a family member later.

Your email address is your login.

Select Forgot your password? on the login page. Enter your email and submit to receive a temporary password. Log in using the temporary password, then set a new one.

Please do not create a new account. Contact us if you need help.

This may indicate your email is linked to duplicate accounts. Please provide the requested information to proceed. If you continue to have issues, call our customer service at (206) 842-5661 or 206) 842-2302.

Once your account is set up:

1. Select Activities.
2. Select an activity to see details.
3. Select Add to My Cart.
4. Sign in with your email and password.
5. Review, then select Continue.
6. Enter payment and agree to waivers.
7. A receipt will be displayed after payment.

To register multiple people, use Add Another One in your cart.

Yes! Visit the Activities tab to browse. If an activity has an Add to Cart button, it’s available for registration.

The Wishlist allows you to bookmark activities you might register for later. It does not register you for them.

Many activities that have full registration will offer a waitlist. Waitlist placements are filled in the order that they are received. Participants will be notified by email when a spot becomes available. Participants have 24 hours to reply after notification. The Park District will only collect fees after participant placement.

• Withdraw online eight or more days before the activity starts.
• Sign in to the account used to purchase the activity. From the My Account tab, navigate to Payment and Order Management and select Transaction and Payment History
• Select Withdrawal or Transfer for the activity you are wishing to modify (only eligible activities that fall within the refund timeframe will provide the option)

For issues or questions please free feel to contact our customer service at info@biparks.org or call (206) 842-2302.

Visit the Financial Assistance section on our website:
Recreation Policies and Information

Email info@biparks.org with details about the activity and group.

We recommend one account per family, created under the head of the household. Add all other family members to this account.

You can add family members in three ways:

1. During account creation by selecting Submit and Add Family Member.
2. Under My Account, select Change Information About Family Members.
3. During enrollment by selecting Add Family Member beside the Participant field.

1. Tap the Home icon (top left).
2. Scroll to “Didn’t find what you were looking for?” and select Full Site.
3. Enroll your first family member.
4. Select Register Another Participant for this Activity.
5. Repeat for additional members, then select Proceed to Shopping Cart.

• Balances must be paid before registering.
• Credits can be applied at checkout. If the credit covers the full cost, no payment is needed.

Refunds will be issued as a credit to your credit card or as a check to the address on your account. Please note that check refunds can take two to four weeks to process.

• Programs canceled by the Park District will receive a full refund.
• We cannot grant refunds for requests made after the program begins.

Unless a doctor’s note is received for injury or illness, the following refund policy applies:

• Cancellations or transfers made with our online registration system, by phone or in person eight days or more before the start of the program will receive approval, minus a $10 non-refundable service charge. The eight-day period includes the day the class begins. For example, if a program begins on November 8, the requester must submit the refund request by midnight on or before November 1.